Refund Policy

Due to the nature of how downloads are processed, ladysays.com upholds a no refund policy. The customer is responsible for ensuring their order is correct before purchasing the media or content . Prior to submitting for processing and billing, please ensure that you do not order the same clips twice. Please report any billing errors to admin@ladysays.com . resolution of and billing errors by ladysays.com will be handled immediately. Friendly fraud and abuse by disputing the transaction with the issuing bank will result in immediate disqualification from future sales and you will be banned from ordering from Lady Lana's store. Fraud is taken very seriously and will be actively reported cases of fraud to the local authorities for further prosecution. Videos that are purchased from this site cannot be swapped or traded. Exchanges will only be given if a video is faulty or damaged upon receipt. All Videos must be exchanged within 15 days. The customer is given 2 download attempts for each video for a week after the purchase.

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Refund is not issued for distance personal consultations if the consultation has been scheduled and there was “no show” for any reason. If there is a need to re-schedule an appointment, it should be done with a 24 hour notice. New consultation should be rescheduled within next 7 days. If client for any reason is not able to carry through the session till scheduled end time, the provider, Lady Lana reserves the right to keep the full amount and not obligated to refund or reschedule consultation for a different time. The only exception is when interruption happens for no more than 7 minutes and no more than ¼ through the consultation, in that case it will be either carried on at the same time or depending on Lady Lana’s availability, within next 7 days. If the provider, Lady Lana has to make changes to her schedule, client will be advised of that ahead and will have an option to chose another time. If for any reason Lady Lana has interruptions through the consultation after half way through the scheduled time, it will be offered to chose another time within next 7 days. The contribution is solely for provider’s time, knowledge  and advice. Consultation and advice shall be on topics that that Lady Lana,, in her sole and absolute discretion believes, are important for the growth and development of client. Said topics may include but are not limited to financial matters, personal problems, personal development and search, as well as other issues that the provider might find appropriate and/or important.